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国家自然科学基金(70471005)

作品数:7 被引量:49H指数:4
相关作者:苏强姚晓耘厉譞施京华更多>>
相关机构:上海交通大学更多>>
发文基金:国家自然科学基金更多>>
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ICT Transformation in Chinese Tobacco Industry: Case Studies
2005年
This paper is based on four in-depth case studies on the information and communication technology (ICT) evolution of Chinese tobacco companies. The ICT transformation processes of these companies are introduced briefly. A strategic grid model was used, which shows that depending on a company's strategic grid cell, different behavior patterns can be observed, in terms of Nolan's stage model. The analysis shows that companies allocated in the "turnaround" and "strategic" cell do not behave accordingly to Nolan's stage model. A few years after China first application for a World Trade Organization (WTO) membership renewal in 1986, observed companies skipped some of Nolan's stages to achieve an accelerated ICT transformation. Therefore, a fast transformation of ICT plays a major role for Chinese tobacco companies to face the challenges entailed by an open door policy and the WTO entry. This conclusion is limited to companies that are allocated either in the "transformation" cell or the "strategic" cell.
ZHU Yan Hochstein Axel
关键词:TRANSFORMATIONSTAGEHYPOTHESISSTRATEGICTOBACCO
体检中心业务流程优化及数字化管理被引量:13
2006年
随着公众健康意识和疾病预防意识的提高,对健康体检的需求日益增加,体检中心的业务呈现出快速增长的趋势。相比之下,国内大部分体检中心仍处于传统的管理模式,服务质量和服务效率急需提高。我们从某医院体检中心的业务流程分析出发,建立了现有业务流程模型,并总结出影响体检服务质量和效率的主要因素,从标准化、信息化、规范化和人性化等原则出发,设计出体检中心业务流程管理方案,并设计出相应的计算机辅助体检业务管理信息系统。
苏强姚晓耘
关键词:体检中心管理信息系统服务质量
MW-OBS:An Improved Pruning Method for Topology Design of Neural Networks被引量:1
2006年
Topology design of artificial neural networks (ANNs) is an important problem for large scale applications. This paper describes a new efficient pruning method, the multi-weight optimal brain surgeon (MWOBS) method, to optimize neural network topologies. The advantages and disadvantages of the OBS and unit-OBS were analyzed to develop the method. Actually, optimized topologies are difficult to get within reasonable times for complex problems. Motivating by the mechanism of natural neurons, the MW-OBS method balances the accuracy and the time complexity to achieve better neural network performance. The method will delete multiple connections among neurons according to the second derivative of the error function, so the arithmetic converges rapidly while the accuracy of the neural network remains high. The stability and generalization ability of the method are illustrated in a Java program. The results show that the MWOBS method has the same accuracy as OBS, but time is similar to that of unit-OBS. Therefore, the MWOBS method can be used to efficiently optimize structures of neural networks for large scale applications.
朱岩鹿应荣李倩
医院客户关系管理模型及系统设计被引量:6
2006年
研究医院客户关系管理(Customer Relationship Management,CRM)的定义、模型和实现技术.首先,根据客户关系管理的基本概念给出面向患者的医院客户关系管理定义和内涵;其次,根据医院管理特点提出医院服务管理细胞模型,进而建立医院客户关系管理模型;最后,设计出基于网络的分析型医院客户关系管理信息系统,并开发出相应的软件原型.该系统不仅能够支持患者管理,而且能够支持医院系统的科学管理与决策.
苏强姚晓耘厉譞
关键词:客户关系管理医院管理信息系统
时间效用在门诊排队管理中的应用被引量:9
2007年
将基于时间效用的优先级排队策略应用于医院门诊排队管理。目的是在保证候诊队列整体满意度不降低的前提下,最大程度地降低高优先级患者的等候时间。在建立排队模型时,引入时间效用来描述患者的等待满意度,在此基础上建立了基于候诊队列长度的效用函数。然后通过MOS(Mean Opinion Score)法调查患者满意度确定了此时间效用函数的参数,计算出不同候诊队列长度条件下高优先级患者的最大插队位数。仿真实验结果表明,本策略不降低顾客整体满意度,受人群比例影响较小,保证顾客在高峰时段等待时间平稳。
厉譞苏强
关键词:医院管理患者满意度
基于Med Model的医院挂号流程仿真与优化被引量:20
2006年
针对医院门诊挂号排队时间长的问题,对上海某公立医院进行了现场调查和分析研究,明确了该医院的挂号流程,收集了大量的病人到达时间相隔,统计出每个服务环节的时间数据。并根据实际工作流程和统计数据,使用专门用于医疗领域的仿真软件MedModel建立了医院门诊挂号服务仿真分析模型并进行深入的分析研究。通过流程再设计提出了服务改进措施,并通过仿真分析对改进效果进行验证分析,最终得到一个优化挂号流程,使患者的平均挂号等候时间从17.24分钟减少到3.15分钟。
苏强姚晓耘施京华
关键词:医疗管理仿真
Informization Implementation for Chinese Retailers
2008年
Retailing is an important component of every country’s economic system. The current status and developments in the informization of Chinese retail industry were investigated by using questionnaires and interviews to survey 139 retailers throughout China. The investigation shows that Chinese retailers are in the initial informization stage, and can be classified into different types with corresponding informization characteristics. In addition, the survey identified the key problems faced by retailers in the initial stage. Developments in the information technology field were analyzed to identify the key technologies that Chinese retailers should focus on during the informization process. The investigation also shows that the retailers have not arrived at a consensus about information technology adoption, and thus hesitate to use new information technologies, such as the radio frequency identification.
朱岩李岩钱宇陈剑锋陈剑
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